Enshield FAQ for eCommerce Merchants

Enshield is a self-insured shipping protection company that covers packages against loss or theft until delivery. We handle claims so merchants don’t have to.

Enshield integrates directly into your shopping platform. Customers can opt in to shipping coverage at checkout for a small fee. If a package is lost or stolen, the customer submits a simple claim. Once approved, a virtual card is emailed to them so they can quickly repurchase their item.

 Enshield reduces the workload on your customer service team while cutting support tickets, protecting revenue, and improving customer satisfaction. By handling shipping issues directly, Enshield turns lost or stolen packages into repeat sales instead of losses.

 Merchants choose Enshield because we are backed by our own captive insurance, not third-party insurers or carriers. That means faster claim resolution, fewer support issues, and a better experience for customers. 

Enshield is designed to be flexible and require minimal upfront cost for merchants. Customers opt in to coverage at checkout, while Enshield handles claims and resolutions. Setup and integration details vary based on your platform and are discussed during onboarding to ensure a smooth implementation.

Enshield reviews claims using order data, tracking information, and usage patterns to help prevent fraud. Coverage limits and claim eligibility are based on order value and claim history. Specific limits and safeguards are outlined during onboarding.

Merchants are generally not permitted to provide their own shipping insurance. Enshield solves this by operating through its own captive insurance structure, allowing merchants to offer shipping coverage without assuming insurance risk or regulatory liability. This protects merchants from exposure while ensuring customers receive legitimate, insured coverage.