Enshield FAQ for eCommerce Merchants

Enshield is a self-insured shipping protection company that covers packages against loss, theft, or damage until delivery. We handle claims so merchants don’t have to.

Enshield integrates directly into your shopping platform. Customers can opt-in to shipping coverage at checkout for a small fee. If a package is lost, stolen, or damaged during transit, the customer submits a simple claim to Enshield. Once approved, a virtual card is emailed to them so they can quickly repurchase their item.

 Enshield reduces customer service workload, all while unlocking incremental revenue on every order through a profit-sharing model. By handling shipping issues directly, it turns lost, stolen, or damaged packages into repeat sales instead of losses.

Merchants choose Enshield because we stand behind the coverage ourselves, not third-party insurers or carriers. That means faster claim resolution, fewer support issues, and a better customer experience. Plus, with our profit-sharing model, every protected order generates incremental revenue for your business.

Enshield is designed to be flexible and require minimal upfront cost for merchants. Customers opt-in to coverage at checkout, while Enshield handles claims and resolutions. Setup and integration details vary based on your platform and are discussed during onboarding to ensure a smooth implementation.

Enshield reviews claims using order data, tracking information, and usage patterns to help prevent fraud. Coverage limits and claim eligibility are based on order value and claim history. Specific limits and safeguards are outlined during onboarding.

Merchants are generally not permitted to provide their own shipping insurance. Enshield solves this by assuming the underlying risk and regulatory responsibility, allowing merchants to offer shipping coverage without taking on insurance exposure or compliance liability. This protects the merchant while ensuring customers receive legitimate, properly structured coverage.