Frequently Asked Questions

Please contact us if you cannot find an answer to your question.

What is covered under the package protection?

We understand the challenges you face when a package is stolen, damaged, or lost, a common issue with millions of packages in the US. Our commitment is to alleviate the stress and frustration typically associated with such incidents, both for you and the store. We ensure a smooth, hassle-free process, guaranteeing the prompt delivery of your replacement item in a fast and efficient manner

What is covered under the package protection?

How do I get reimbursed if my package was stolen?

Your claim is typically processed in just a few minutes. Upon approval, Enshield will provide you with a unique, one-time use card number exclusively for use at the E-Comm store where your original order was placed. This ensures a seamless replacement process. Enshield will cover the full cost of the lost order, including any shipping charges, ensuring a completely cost-free replacement for you

Protect Your Future Today

FAQ

FAQ for Enshield.com

Q: What is Enshield.com?

A: Enshield.com is a comprehensive shipping protection platform that safeguards your packages from loss or theft during transit.

Q: How does Enshield protect my packages?

A: Enshield offers extra shipping protection at checkout, covering your lost or stolen packages. Once a claim is approved, we provide a prepaid credit card that you can spend with the merchant.

Q: Why should I opt-in for extra shipping protection at checkout?

A: Opting in for extra shipping protection at checkout offers numerous benefits:

Peace of Mind: You can rest assured that your packages are protected against loss or theft.
Prepaid Credit Card: In case of a lost or stolen package, we provide a prepaid credit card to facilitate purchases with the merchant.
Stress-Free Experience: Enshield handles all the work, we are the decision maker no need to wait on a e-commerce to deal with a shipping company. We do all the leg work.
Quick Resolution: Our system ensures a swift resolution if your package is lost or stolen, getting the products into your hands faster.
No Additional Hassle: There's no need to navigate complicated insurance claims or customer service processes.
Convenient Process: Opting in for extra protection is seamless and integrated into the checkout process on Enshield.com.
Enhanced Security: Protecting your shipments reduces the risk of porch pirate thefts, a growing concern in online shopping.
Customer Support: Our dedicated support team is available to assist you with any questions or concerns regarding your protected shipments.
Value-Added Service: Enshield's extra shipping protection adds value to your online shopping experience, ensuring a smooth and worry-free delivery process.

Q: What are porch pirate thefts, and how does Enshield address this issue?A: Porch pirate thefts refer to the theft of packages from doorsteps or porches. Enshield addresses this issue by providing comprehensive shipping protection, covering your packages against theft and offering a prepaid credit card for continued shopping with the merchant.

Q: How does Enshield handle lost or stolen packages?

A: If your package is lost or stolen, Enshield takes care of the entire process, most claims are processed within minutes. Making it easy for the consumer to go from claim to providing a prepaid credit card for replacement purchases. This ensures a stress-free experience for consumers, eliminating the need for you to deal directly with shipping companies and saving you valuable time.

Q: Can I trust Enshield to protect my packages?

A: Yes, Enshield is a trusted platform with a track record of safeguarding shipments and providing excellent customer service. Our goal is to ensure that your online shopping experience is secure, convenient, and worry-free

Frequently Asked Questions

Protect Your Future Today

FAQ

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