Frequently Asked Questions

 When checking out at your preferred ecommerce store, please make sure to verify that the option to add Enshield shipping protection is selected. Once this is done, you can leave the rest to us. In case the store doesn't currently offer Enshield, we encourage you to suggest our services to them, ensuring enhanced protection for your future purchases 

 We understand the challenges you face when a package is stolen, damaged, or lost, a common issue with millions of packages in the US. Our commitment is to alleviate the stress and frustration typically associated with such incidents, both for you and the store. We ensure a smooth, hassle-free process, guaranteeing the prompt delivery of your replacement item in a fast and efficient manner 

 Your claim is typically processed in just a few minutes. Upon approval, Enshield will provide you with a unique, one-time use card number exclusively for use at the E-Comm store where your original order was placed. This ensures a seamless replacement process. Enshield will cover the full cost of the lost order, including any shipping charges, ensuring a completely cost-free replacement for you